Refund policy

 

🔁 Return & Refund Policy

At PrintMe, we want you to love your order — but we understand that sometimes things don’t work out. Here's how returns work for our Canadian customers:

📦 Returns Eligibility

• Items may be returned within 14 days of receiving your order.

• To be eligible for a return, items must be:

  • Unworn and unwashed

  • In original condition and packaging

  • Not custom-printed or personalized (these are final sale)

⚠️ Please note: According to Quebec’s Office de la protection du consommateur, personalized or custom items are not subject to mandatory refunds, unless they are defective.

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🛠️ Damaged or Defective Items

If your item arrives damaged, misprinted, or you receive the wrong product:

• Contact us at officialprintme@gmail.com within 7 days

• Include your order number and clear photos of the issue

• We'll either refund or replace your item free of charge

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💸 Refunds (if approved)

• Once we receive and inspect your return, you’ll receive a refund to your original payment method within 5–10 business days

• Shipping fees are non-refundable unless the return is due to our error

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📮 Return Shipping

Customers are responsible for return shipping costs unless the product is faulty. We’ll provide a return address when your request is approved.

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Questions? Contact us any time at officialprintme@gmail.com — we’re here to help.